Returns & Refunds Policy

Return & Refund Policy – Arshi Kids

At Arshi Kids, your satisfaction is our top priority. We strive to ensure that every purchase brings joy to your little one. However, if you're not completely satisfied with your order, we're here to help.

Return Policy

• Eligibility: Items are eligible for return within 7 days of delivery.

• Condition: Products must be unused, unwashed, and in their original packaging with all tags intact.

• Non-returnable items:

  • Items purchased during clearance or final sales.

  • Accessories such as hairbands, socks, or innerwear (for hygiene reasons).

  • Customized or personalized items.

How to Request a Return

1. Email us at support@arshikids.com or WhatsApp us at [Your Number] within 7 days of receiving the item.

2. Include your order number, a brief reason for return, and photos (if applicable).

3. Once approved, we will arrange a pickup or guide you through the return shipping process.

Refund Policy

• Refund Mode: Refunds will be processed via the original payment method or as store credit, as per your preference.

• Processing Time: Please allow 5–7 business days after we receive the returned product for your refund to be processed.

• Shipping Charges: Shipping charges (if any) are non-refundable unless the return is due to a defect or wrong item.

Exchange Option

If you'd like a different size or product, we’d be happy to exchange (subject to availability). Please mention this in your return request.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We’ll arrange a free replacement or full refund as needed.

If you need help with a return or have any questions, feel free to contact us at support@arshikids.com — we're always happy to assist!